Warning from LCC Trading Standards
Added at 10:50 on 27 June 2022
Trading Standards are urging consumers who have bought goods from a business which has not been delivered in the agreed time frame to report this to Leicestershire Trading Standards. If it is claimed that a business is closing down or has closed down and the delivery or refund cannot be made please report your complaint.
It is the seller’s responsibility to make sure the item is delivered to you. If your goods are yet to be delivered, under the Consumer Rights Act, you can ask the seller to deliver the item by an agreed date, a reasonable time is around 30 days. If you don’t receive your goods, you can cancel and ask for a refund.
To report your complaint call Citizens Advice Consumer Service who are available Monday – Friday 9am to 5pm, free on 0808 223 1133 or you can visit their website and discuss your complaint through webchat or by submitting an online form https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/